Frequently Asked Questions

F.A.Q. Quick Find

Enter a keyword to find your answer quickly.

Not finding your answer?

Please contact us if you need any assistance. Our customer service representatives are here to help you every step of the way.

My Account

Q: Why should I create an account?

A: Creating an account will provide us with information for your orders and your files. It also gives us a way to contact you regarding your printing needs, as well as keep track of your orders and purchases.

Q: How do I create an account?

A: Go to the Customer Zone to create a "New Account." Complete these four steps to create an account:

  1. Enter your first and last name.
  2. Enter your email address.
  3. Enter a unique password.
  4. Go to your email inbox and open the "Activate Account" email from Crush Printing.

Click "Activate Account"

Q: How will my account information be used?

A: We use your email address to send you order confirmations, important updates, and any email newsletters you've subscribed to. The password you created ensures that only you have access to your account.

My Quote(s)

Q: How long is a price quote valid?

A: A price quote is valid for 30 days from when it was initiated.

My Order(s)

Q: Can I cancel my order?

A: We do not accept order cancellations once your print-ready files have been uploaded, attached, and approved.

Q: Can I change my order?

A: We do not accept changes to your order(s) once your print-ready files have been uploaded, attached, and approved.

Q: How do I view my order history?

A: View your Crush Printing order history by logging into your account in the Customer Zone. Follow the instructions to enter your email address and password. Once you have successfully logged in, click the "My Jobs" button at the top of any page to review your orders and printing jobs.

Q: Will I receive an order confirmation email?

A: Yes, you will receive a confirmation email within 1-2 business days after we receive your order.

Q: How do I view my files?

A: View your files by logging in to your Crush Printing account. Click the "Orders" button to review your files.

Customer Service

Q: Does Crush Printing offer phone support?

A: No, we do not. For your convenience, you can contact us through our Live Support chat during business hours (Monday – Friday, 8 a.m. to 4:30 p.m. Central Time) or through our reliable E-mail Support. If you send an e-mail, you can expect a prompt reply within 24 hours unless you send an e-mail during the weekend or holiday.

Payment and Billing

Q: What payment methods does Crush Printing accept?

A: We accept the following methods of payment:

  1. Visa, MasterCard, and Discover credit and/or debit cards.
  2. PayPal Checkout.
  3. We do not accept checks, Purchase Orders, money orders, or American Express credit cards.

Q: When am I charged for my order?

A: Credit card or Debit card is charged to your credit card at the time the order is placed.

Shipping and Delivery

Q: Where does Crush Printing ship?

A: Crush Printing currently ships to locations within the contiguous United States, Alaska, and Hawaii. Allow extra time for deliveries to Hawaii and Alaska. We require a street address; deliveries cannot be made to a P.O. Box.

Q: What shipping methods does Crush Printing offer?

A: Shipping options vary depending on the delivery address and will automatically populate at checkout for the specific destination. Below is a list of shipping methods we have available.

  • UPS Ground: The most economical and cost-effective shipping option. Guaranteed delivery within 1-5 business days.
  • UPS Next Day Air: Guaranteed second day delivery by 10:30 a.m. or 12 p.m. to commercial destinations.
  • UPS Next Day Air Saver: Guaranteed next business day delivery between 3:00 p.m. and 4:30 p.m. to almost all zip codes in the contiguous United States.
  • UPS Next Day Air Early: Guaranteed early morning delivery as early as 8:00 a.m. to most major cities in the U.S. or by 9:30 a.m. to most other cities.
  • UPS 2nd Day Air A.M.: Guaranteed second day delivery by 10:30 a.m. or 12 p.m. to commercial destinations.
  • UPS 2nd Day Air: Economical option for shipments that require a two-day delivery but do not require overnight service. Guaranteed to arrive by end of business day.
  • UPS 3 Day Select: Guaranteed delivery within three business days.

Q: Can I track my shipment?

A: You will receive an automated email from UPS with your tracking number. Track your shipment and get the latest status and estimated delivery date details.

Production Turnaround Time

Q: What is Crush Printing's standard turnaround time?

A: Production turnaround time varies by product, ranging from 5-10 business days. Turnaround time does not begin upon placement of your order. Rather, turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached, and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

Please note that Crush Printing production facility is opened Monday – Friday, 8 a.m. to 4:30 p.m. Central Time. We are closed on the weekends and holidays. We are not in production during our two-week plant shutdown in late December. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you select.

Recycled Paper

Q: Do you use recycled paper?

A: Given supply chain difficulties we cannot ensure paper used will be recycled. We use recycled paper and mixed recycled paper when available.

Submitting Files

Q: Are my files ready to be uploaded?

A: Files must be submitted in a proper file format and at the correct size, including bleeds. Design templates are available to ensure proper setup of your art files. Please check your files for image resolution, bleeds, and that fonts/text is within the safe margins. Follow our checklist to guarantee your file is ready to be uploaded.

  • File Formats - Any files you plan to use must be saved and submitted in one of the following formats: PDF, EPS, PNG, JPG, or TIFF.
  • Resolution - Resolution refers to the number of dots per inch (dpi), or the amount of detail the image has. Documents are recommended to be 300 dpi at 100% of the output size and must be a minimum of 250 dpi.
  • Bleeds - The very edges of the document are called the bleed area. To prevent an unwanted white border at the edge of your document, be sure to extend any background colors or design elements to the edge.
  • Safe Margins - The safe margins are borders that are inside the place where the cut will take place. Please remember to keep all text at least .188" from the edge to ensure that it is not trimmed off.
  • Illegal images: Crush Printing is unable to print sexually or violently explicit materials.

Q: What formula is best for large solid areas of black printing?

A: When a large area of solid black ink overprints across different colors, there will be a noticeable change in the density of black. Eliminate this by creating a process black formula of Cyan 60%, Magenta 30%, Yellow 10%, and Black 100%. Use this formula for large black areas with full-color printing.